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Frequently Asked Questions
When will my order arrive and how can I track it?
We process all orders within 1-3 business days, and shipping takes approximately 4-10 business days within the United Kingdom and United States. Once your order ships, you’ll receive a tracking link via email so you can monitor its journey.
How do I start a return or exchange?
Returns are accepted within 30 days of delivery for items in new, unused condition. To begin a return or exchange, contact our support team and we’ll provide a return label for you to print. Return shipping is free, and refunds are processed within 10 business days after we receive your item.
What should I do if I receive a damaged or incorrect item?
We sincerely apologize if something went wrong. Please email us at info@scarlettspark.com with your order number and photos of the issue. We’ll make it right with a replacement or refund your satisfaction is our top priority.
What payment methods do you accept?
We currently accept PayPal, a secure and convenient payment method for quick checkout. All transactions are processed in GBP (British Pounds Sterling) and are protected with SSL encryption for your peace of mind.